Cornwall COVID-19 Update 22nd May

Post Office current accounts and access to cash                                       There is now an accelerated, telephone-based, nominated agent process for Post Office Card Account (POca) customers who are not able to leave home. The new process allows any POca customer who is having trouble accessing their money due to self-isolation, or if they are shielding, to arrange for a nominated agent to collect cash from a Post Office branch on their behalf. To request this service the customer rings the POca helpline on 0345 722 3344 then selects Option 1 and, when prompted, holds for an advisor.

The customer will need to have their POca card when making the call to verify their identity and will need to provide details of their named nominated agent. A new POca card and pin number is then sent to the customer at their home address which can then be used by the customer’s agent to access cash on their behalf at any Post Office branch. The customer will receive separate statements showing the transactions undertaken using the nominated agent card.

This new process removes the need for the customer to visit a Post Office branch to collect, complete and return the nominated agent form


RNLI and lifeguarding cover on beaches                                         Cornwall Council is warning people to be extra vigilant about safety at the seaside and think twice about going in or on the water as there will be no RNLI lifeguard cover over the bank holiday weekend. To add to potential problems, a large coastal swell and a spring tide are expected to bring hazardous sea conditions to the South West this weekend.

Cornwall Council has been in discussions with the RNLI to resume lifeguarding services on some of Cornwall’s beaches. Subject to having the appropriate social distancing and public health measures in place, lifeguards will return to a number of beaches with cover to be rolled out in three phases, with the beaches in Phase One to be lifeguarded by end of May.


Holiday lets must stay shut this weekend                                       Cornwall Council enforcement officers will take action against any accommodation providers that flout the COVID-19 business closure rules this bank holiday weekend.

At the start of the first extended weekend since the Government eased some of its lockdown restrictions, Cornwall Council is repeating the public health safety message to visitors to please come back later.

Restrictions on holiday accommodation remain in place and public protection officers will be responding to complaints of any businesses suspected of breaking the rules over the weekend, including making inspections of potential premises open illegally to holidaymakers.

If you’re concerned that a business may be flouting the rules, please contact Cornwall Council on 0300 123 1118 or email covid19@cornwall.gov.uk

There are some exemptions to holiday accommodation being open, for example people living there permanently, people not being able to return home and accommodation for key workers. Evidence to support these claimed exemptions are checked by officers.
Police have warned that they have the option to visit and fine people staying at second homes, caravans and campervans and will ask them to return home.

Residents planning to enjoy the sunshine this weekend are reminded to please do so responsibly and observe social distancing rules at all times.  If anyone is concerned that others may not be, they are urged to avoid confrontations and contact the police on 101 or 999 in an emergency.


Free parking in Cornwall Council car parks for NHS and health and social care staff

Cornwall Council car parks will remain free for NHS and health and social care staff and critical care volunteers when car park charges are reintroduced on Monday 1 June.
Like many local authorities across the country, the Council will be reintroducing car parking charges on 1 June as coronavirus lockdown measures start to ease.

Tariffs will remain at 2019 levels and not increase with inflation this year as originally planned. Free evening parking in most Council car parks will continue, as will flexible pay and park options during the day, including the option to buy batches of reduced rate parking sessions via the JustPark app.