Cornwall Council COVID-19 update 7th May

Bulky waste and garden waste collections     Cornwall Council has restarted its bulky waste collection service for items that are too big to be included in normal household rubbish collections. The cost depends on the category of item you’d like to have collected, beginning at £26 for up to four standard items. For more information or to book a collection, see  Bulky waste collections

The Council’s fortnightly domestic garden waste collection service for things like grass clippings, weeds, leaves and prunings is also running as normal. First time subscribers will need to buy a brown bin or reusable bag, details at Garden waste collections  or you can compost your garden waste by  buying a Cornwall Council subsidised composter or Green Johanna. Alternatively, read our Get Composting article and find out how to make good compost the traditional way.


New 24/7 mental health telephone support, advice and triage

There is now a 24/7 open access phone service for anyone worried about their mental health. Support is available to anyone, regardless of age, all day, every day, by calling free on 0800 038 5300. There are also useful resources for anyone who needs to talk at Cornwall Partnership NHS Foundation Trust


Safer Cornwall is calling on residents to support each other during the pandemic and avoid confrontations over social distancing. This partnership has received reports of verbal abuse, abuse on social media, and criminal damage to personal property as a result of people being mistaken for breaking social distancing rules.

Both Devon and Cornwall Police and Cornwall Council’s Anti-Social Behaviour Team have warned that they will not tolerate behaviour causing harassment, alarm or distress and will take action against those responsible. Residents are reminded to treat one another with respect at this difficult time and to report their concerns to the correct agencies so they can carry out the appropriate investigations.

Anyone concerned about social gathering should contact the Police by calling 101 or email 101@dc.police.uk and 999 in an emergency. If a business is suspected of flouting closure orders,  reports should be made to Cornwall Council on 0300 123 1118


Cornwall Bereavement Network is offering a new helpline, for people who have experienced the death of a family member at home, or who are dying at home. The service provides pastoral support similar to that provided by the Chaplaincy team at Royal Cornwall Hospitals Trust. The number for the helpline is 01726 829874.


Boots pharmacies provide Safe Spaces for domestic abuse victims

UK SAYS NO MORE has teamed up with Boots UK to launch Safe Spaces in their pharmacies across the UK. Victims of domestic abuse can access the consultation rooms in Boots pharmacies, where they can contact specialist domestic abuse services for support and advice. The scheme is in response to the desperate situation facing many victims who are isolating with perpetrators during lockdown, and who may not be able to reach out to friends, family, co-workers or support services while at home.


GPs and hospitals urge Cornwall and Isles of Scilly residents to get the urgent care and treatment they need.

Many people in the UK are too concerned about being a burden on the NHS to seek help from their GP, latest figures show. Here in Cornwall, adult attendances for major illness and injury at the county’s main emergency department are down by 50 percent and the number of children being brought in for serious conditions is down even more, by almost 80 percent. Health and care professionals are concerned that people are putting off making appointments, even though they might be worried about symptoms that could be signs of cancer or other serious illness.

Parents are also being encouraged not to delay in seeking treatment and care if their child has a COVID infection or any other urgent medical problem. The Handi App will help parents decide when they need to get help, or to go online, or call 111 for advice. If they are worried about very serious symptoms, always call 999.

Anyone who is unsure if something needs a hospital visit can check online at nhs.uk or call 111.


Adult social care equipment

Anyone who currently uses equipment issued by Cornwall Council’s Community Equipment Loan Service (CELs) can still contact the Council if there’s a problem with their equipment, if it’s due for a service, or to request new equipment.

This includes residents who rely on Lifeline devices, which monitor movements and can send help in an emergency.

Equipment that helps people to live independently in their own homes is an essential service, and it’s important that residents are still able to use that equipment safely.
All of these services can be accessed while observing social distancing measures.

For enquiries about community equipment – whether that’s to collect items that are no longer needed or to see about fixing a broken piece of kit – the number to call is 01208 269716.


Don’t go in, or on, the sea

The RNLI is advising people that they should not take part in any water-based activity on or in the sea over the bank holiday weekend. This is to reduce the risk to the lifesaving charity’s volunteer crews and other emergency services being exposed to COVID-19, and the pressure on their time.

RNLI Lifeguard patrols did not take up their usual posts along our coast at the end of March due to the COVID-19 restrictions, and at this stage there is no predicting when they may be able to return. RNLI Lifeboat crews are still on standby to help sea craft in distress, but people are being asked to do their bit to prevent avoidable incidents on the shoreline.

Beaches are open for exercise, but people shouldn’t congregate on them and should only exercise locally.