Cornwall Council COVID-19 Update – 1 May 2020

Post Office support of isolating customers   Cash delivery payments are now available for Post Office card account claimants who are shielding at home. The Government is contacting these 27,000 POca customers  to ensure they are able to access their payments. When notified by Department for Work and Pensions of individuals who require a cash delivery, the Post Office will send cash to their home using Royal Mail Special Delivery, ensuring that it arrives by 9pm the following day.

The Post Office also has two cash access services for customers with bank accounts at any of the UK’s banks, building societies or credit unions:

  • Payout Now – a service where self-isolating customers can ask their bank to send them a voucher by SMS text, email or post and give it to a trusted individual to withdraw cash on their behalf.

Fast PACE – a pre-authorised cheque encashment service that allows a customer to arrange for a trusted individual to collect a cheque from them, cash it at the Post Office, and return with the cash.


Headstart Kernow project is making specialist mental health support available to young people and their families and carers.
The advice for young people was created with the help of young people themselves and can be found at StartNow Cornwall   This contains information on the five ways to wellbeing and lots of other advice, telephone numbers etc. The advice for parents and carers can be found at Emotional Resilience for Parents and Carers  where there are lots of videos to help parents to understand what their young person is going through, blog posts and tips for supporting each other.


COVID-19 testing facilities for key workers in Cornwall

Following the Government announcement that testing is now available for all key workers, there is now more information available on how people can arrange a test in Cornwall.
All staff and residents in care homes are now also allowed a test, regardless of whether they have symptoms or not.

There are two new testing sites, one in Threemilestone and the other in Liskeard, which are run by the NHS. These are available seven days a week and can be requested through the key worker’s workplace. Tests are also available at the sites in Plymouth and Exeter.

Tests are available for the key worker, as well as any other members of their household – whoever has symptoms should get the test. Tests should only be done within the first five days of the person showing symptoms.

Tests are by appointment only and results are given to the individual and their GP within 24 hours. Managers can request a test using an online referral form                              People can find out if they are considered a key worker on the list provided by the Government


Safety tips for families experiencing domestic abuse during COVID-19

Safer Cornwall has launched a campaign to raise awareness of safety measures families can put in place if they are experiencing domestic abuse during the current lockdown. The campaign provides example safety plans, safety apps that are available, information for staying safe at home and what to do if risk escalates. It also features key safety tips posted on social media and at Safer Cornwall

Services are still available for anyone who needs help. Anyone who is in immediate danger, should call 999. The police are still responding to domestic abuse as a priority during this time

If you or someone you know is affected by domestic abuse or sexual violence, please contact:                                                                                                                     Cornwall’s Domestic Abuse Service: email saferfutures@firstlight.org.uk                   Tel: 0300 777 4777   You can also make an online referral at Safer Futures


Cancer support

The Mustard Tree Cancer Support Centre at Derriford Hospital is offering a telephone support line while the centre is closed to the public during the COVID-19 outbreak. Staff are available for emotional and psychological support between 9.30am and 4pm on 01752 430060. Benefits and financial advice is available on the same number. Telephone appointments will be made available on Tuesdays, Wednesdays and Thursdays.

The COVE Macmillan Support Centre at the Royal Cornwall Hospital is closed during the coronavirus outbreak, but advisers are still working. Anyone who needs information, support and advice on cancer, can email macmillan@citizensadvicecornwall.org.uk  or ring 01872 672090. Callers will be asked to leave a message, and can expect a call back within 24 hours (excluding weekends).


Fire Service plea for people not to light bonfires

Cornwall Fire and Rescue Service and Cornwall Council’s Environmental Health department are urging people not to have outdoor fires at present after a 43% increase in wild and bonfire incidents since last year.

The increase is placing extra strain on the Fire Service at a time when fire crews need to be on standby to help respond to the current health crisis – and when some officers are seconded to help ambulances and paramedics.

Residents who are adversely affected by smoke from neighbours repeatedly having garden waste bonfires, or who believe that other items such as plastics or treated wood are being burned, can contact Environmental Health on 0300 1234 212.

Highway works

In light of the ongoing national pandemic, Cornwall Council’s priority is to maintain highway safety by repairing reported defects. You can report highway defects online, and these will be inspected and managed in the usual way. The Council also has provisions in place to deal with any emergency incidents, including out of hours, as they arise.

All routine highways maintenance activities are currently suspended. The Council is working with partners to ensure these works begin again as quickly and safely as possible.


Road safety

During the past few weeks, there have been reports of a large increase in the number of drivers being caught speeding as they travel on Cornwall’s quieter than normal roads. At the same time, more people are out walking and cycling for their daily exercise on narrow country lanes.

Cornwall Council is urging residents to drive with their normal care and attention during lockdown – not only for their own safety, but also to avoid putting extra pressure on already stretched emergency services, who would be called on to deal with the consequences of any accidents.